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How to build products that meet customer needs

Customer Marketing | Articles | Product Marketing | Membership content

[At the time of presenting, Adam was Global Product Marketing Lead at Uber but has since moved into a new position as Group Product Marketing Manager at Coinbase.]

My name's Adam Weigand, and in this article, I'm going to talk about a few things related to building products and marketing experiences at Uber with the customer in mind.

At Uber, we’ve seen tremendous growth over the past decade which can make life as a PMM more challenging - with so many customers around the world, their needs vary significantly from area to area.

In this article, I’ll discuss Uber’s product marketing approach, how we define an insight, and share six tactical recommendations, based on my experience, for ways PMMs can build with the customer in mind.  

Before I dive in, I want to set some context on the Uber business, so you can see the environment in which PMMs at Uber are building.

Written by:

Adam Weigand

Adam Weigand

Adam is Group Product Marketing Manager at Coinbase, a secure platform that makes it easy to buy, sell, and store cryptocurrency. He previously worked in PMM roles at Uber and Google.

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How to build products that meet customer needs